SBI SO Recruitment | Specialist Officers |  Mumbai

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SBI CBO Recruitment
SBI CBO Recruitment

SBI SO Recruitment : SBI schedule to hire Specialist Officers for 2022. The job location is Mumbai. The details are provided below.

It is an Indian multinational, public sector banking and financial service statutory body. SBI is a government corporation statutory body. Its headquarters is in Mumbai and Maharashtra. It is ranked as 216th in the Fortune Global 500 list of the world’s biggest corporations of 2018. It has over 24000 branches in India. SBI was 50th most trusted brand in India as per the Brand Trust Report 2013.

SBI SO Recruitment :

Job Role: Specialist Officers

Qualification: Any Degree

Salary: As per government’s norms

Educational qualification :

Vice President & Head (Contact Centre Transformation):

  • Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer Science / IT graduates / post-graduation in IT related fields will be preferred. Post qualification experience of minimum 10 yrs with at least 5-7 yrs experience in running Digital Transformation/Change Management projects across large and complex accounts in the customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc

Senior Special Executive Program Manager Contact Centre:

  • Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer science / IT graduates / post-graduation in IT related fields will be preferred. Post Qualification experience of minimum 5 yrs. with at least 2 yrs experience as Program Manager across Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) (preferred), global e-commerce, etc.

Senior Special Executive Customer experience, Training & Scripts Manager (Inbound & Outbound):

  • Graduate from a recognized University Postgraduate in Human Resource Management will be Preferred. Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in managing Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) (preferred), global e-commerce, etc. (Preferably-Customer Operations Performance Centre (COPC) certified organizations)

Senior Special Executive Command Centre Manager:

  • Graduate from a recognized University Postgraduate in Quality Management /Analytics/ Data Sciences will be preferred. Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in managing Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.

Senior Special Executive- Dialler Operations (Outbound):

  • Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer science / IT graduates / post-graduation in IT related fields will be preferred Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in campaign management in the outbound BPO domain or in captive centre of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.

Age Limit :

  • Vice President & Head (Contact Centre Transformation) – 50 Years
  • Senior Special Executive Program Manager Contact Centre – 35 Years
  • Senior Special Executive Customer experience, Training & Scripts Manager (Inbound & Outbound) – 40 Years
  • Senior Special Executive Command Centre Manager – 35 Years
  • Senior Special Executive- Dialler Operations (Outbound) –

Total Vacancies : 

  • Vice President & Head (Contact Centre Transformation) – 01 Post
  • Senior Special Executive Program Manager Contact Centre – 04 Posts
  • Senior Special Executive Customer experience, Training & Scripts Manager (Inbound & Outbound) – 02 Posts
  • Senior Special Executive Command Centre Manager – 03 Posts
  • Senior Special Executive- Dialler Operations (Outbound) – 01 Post

Selection Process for SBI SO Recruitment 2022:

  • The selection of candidates will be based on Short listing, Interview & CTC Negotiation. Shortlisting: Mere fulfilling minimum qualification and experience will not vest any right in candidate for being called for interview. The Short listing Committee constituted by the Bank will decide the short listing parameters and thereafter, adequate number of candidates, as decided by the Bank will be shortlisted and called for interview. The decision of the bank to call the candidates for the interview shall be final. No correspondence will be entertained in this regard.
  • Interview: Interview will carry 100 marks. The qualifying marks in interview will be decided by Bank. No correspondence will be entertained in this regard.
  • Merit List: Merit List: Merit list for selection will be prepared in descending order on the basis of scores obtained in interview only. In case more than one candidate score the cut-off marks (common marks at cut-off point), such candidates will be ranked according to their age in descending order, in the meri

Application Fees :

  • General/ OBC/EWS – Rs.750/-
  • SC/ST/PWD – Nil

How to apply for SBI SO Recruitment 2022?

All Interested and eligible candidates can apply for these positions online by registering themselves through the link given below on or before 04 May 2022 on the official website of SBI SO.

For more details : Click here

To Apply : Click here

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